Home›Training›
ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
Class available live online
During this virtual ITIL training course, our subject matter experts will instruct you on maximizing overall engagement with the stakeholders around you. ITIL 4 Specialist: Drive Stakeholder Value (DSV) is all about elevating the customer experience, so expect white glove service from Beyond20 on your path to becoming a certified ITIL 4 Managing Professional.
The ITIL 4 DSV training course is one of four courses required to earn your ITIL 4 Managing Professional certification. Master the interaction between providers and stakeholders, as well as the conversion of demand into real value via IT-enabled services. This is integral to business success in the current competitive landscape.
Key Features of ITIL Training Exam Pass Guarantee
Exam Pass Guarantee
3 Days of Virtual Training
Exam Voucher Included
Award-Winning Instructors
Accredited Training Organization
UPCOMING COURSES
Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date
Live Instructor?
Live Online?
Guaranteed to Run?
Your ITIL 4 Instructor
Kevin Jones
With over 25 years of expertise as an IT architect, consultant, speaker, and trainer, Kevin has created a pioneering career reflecting strong leadership in IT Service Management, IT Business Management, and Organizational Change Management. Utilizing both ITIL and ISO/IEC 20000 guidance, he has spearheaded business and IT re-engineering engagements across industries to improve workflows based on financial impact analysis. Kevin holds a Masters of International Management from Arizona State University and is adept at technical training/course development.
David Crouch
An IT professional with over two decades of experience in management, digital strategy, and program/project leadership, David Crouch holds a Master of Science in Information Technology Systems and an MBA from The Johns Hopkins University. In addition to being a published author and adjunct professor, David serves on the boards of numerous nonprofit organizations, helping them to apply digital business skills to do more good in a better way. David is also one of the authors of the official AXELOS publication "ITIL 4 Leader: Digital and IT Strategy." Bonus: He is the best-dressed ITIL instructor you’ll ever meet.
Erika Flora
After starting her career as a microbiologist, Erika became a program manager and discovered a passion for improving how organizations manage workflows and deliver great products and services. In 2006, she co-founded Beyond20. A Master ITIL instructor and accredited Course Conductor Trusted Trainer, Erika has been teaching ITIL courses for over 13 years. She has more than 15 years of experience in IT and enterprise project management, served as an adjunct professor at San Diego State, and is a prolific writer and speaker. Erika was also the lead editor of the official AXELOS publication "ITIL 4 Leader: Digital and IT Strategy."
"I liked that the training was dynamic – that it went beyond lectures to include hands-on activities and group work to solidify the information our employees received. The best thing about this whole experience has been how the training has transformed us as a company, and we’re still going through that transformation. If I had to rate the experience of working with Beyond20, I’d give them an 11 out of 10. They were invested in our business and what we were trying to do right from the start – and we’ve had great success as a result."
Debbie L., Director of HR
“It was huge for Board of Pensions (BOP) to start speaking the same language, have a common understanding, be equipped to drive culture change, and change everyone’s thinking. Now, the team is creating something together."
Nick , Assistant Director, Service Desk
"Beyond20’s exam pass guarantee certainly appealed to us, but the key was that Beyond20 could deliver a class where our team could see how ITIL works in practice, apply those principles and processes to what we do every day, and achieve immediate results. They’re very reliable in what they deliver. Whatever we’re going to do, we turn to Beyond20 first."
Sal M., IS Services Manager
"One important factor that makes Beyond20 a great organization is that the instructors work as consultants to organizations both in the private and public sector. The instructors have an excellent command of the material and have real-world experience with designing and implementing these principles. With their background, they can adapt discussion to a particular client and help students understand concepts based on how they fit into their organizations.”
Lucinda F., Manager, IT Field Operations
"The instructor knew his stuff! The materials were well designed and the course was well paced and very appropriate for our group."
This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. It will provide candidates with the tools to increase stakeholder satisfaction and remain competitive in the world of IT enabled services.
This course is one of four requirements for the ITIL 4 Managing Professional (MP) certification. After taking all four modules, you can take the MP certification course + exam.
ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
Yes. With the ITIL 4 DSV exam (similar to the other ITIL 4 Managing Professional exams), you will have one hour to answer 40 multiple choice questions, and each question is worth one point. You need to get a score of 70%, or at least 28 correct answers, to pass the DSV exam.
Our ITIL 4 Intermediate training courses come with an Exam Pass Guarantee: If you fail the exam on your first attempt, we will help you set up a retake at no additional cost. We will also help you identify areas of weakness so you can optimize your study efforts. If need be, you may also attend the training course again – on us.
A few days before class, you will receive an email with details on how to access our virtual training room, and physical courseware will be delivered to your shipping address.
Our virtual classes are instructed in a way that mirrors the experience you would get from an in-person course. That way, students remain fully engaged and the information sticks! Our virtual training courses are packed with interactive whiteboards, breakout rooms, virtual sticky note walls, and more to help ensure your success on the exam.
We understand that your goal is to learn effectively and get certified in one shot. After all, certification training can be a substantial investment. As such, it’s critical to us that you learn from someone who will help you retain key concepts and get you across the finish line efficiently.
But at the same time, who wants to take a boring class? If we’re going to spend a lot of time looking at screens, the material should at least be engaging. That’s why we’re hyper-focused on bringing variety to your virtual training experience. People learn differently, so we use several methods to teach concepts throughout the day.
White Glove Service
We all know that bad customer service is one of the most frustrating things there is. That’s why we’ve endeavored to create the kind of training experience that we would want for ourselves.
We're a US-based organization with offices in DC, Phoenix, and San Diego. Come through! Otherwise, we'll be happy to meet you virtually.
Rest assured: At Beyond20, our instructors are some of the world’s best. Not only do our full-time, in-house training staff have decades of experience in the field, but in many cases, we are the official authors of authoritative publications (e.g., ITIL). Working with Beyond20 means learning from the top subject matter experts out there. It means training and taking your exams with confidence.
Next-Gen Virtual Training
Depending on the course, this can include interactive whiteboards, breakout rooms, virtual sticky note walls, and more. We take this approach not only because it's more fun than simply memorizing terms, but because it works.
From the instant that you first reach out to us with a quick question, to that glorious moment when you learn you’ve earned the certification, our job is to make sure that every interaction you have with us is a positive one. If you look at our hundreds of Google-verified reviews, you’ll see that we take it seriously! Beyond20 is not a risky choice.
If you're PMP-certified, our courses will earn you PDUs!
People Also Bought
intermediate
ITIL® 4 Strategist: Direct, Plan, and Improve (DPI)
Gain the practical skills to create a strategic IT organization. ITIL DPI is key to both ITIL 4 Managing Professional and Strategic Leader.
We use cookies to make Beyond20’s website a better place. If you continue browsing, you accept our Terms of Use and Cookie Policy (baked goods not included).Accept
