ITIL^® 4 Specialist: Create, Deliver, and Support (CDS)

"I liked that the training was dynamic – that it went beyond lectures to include hands-on activities and group work to solidify the information our employees received. The best thing about this whole experience has been how the training has transformed us as a company, and we’re still going through that transformation. If I had to rate the experience of working with Beyond20, I’d give them an 11 out of 10. They were invested in our business and what we were trying to do right from the start – and we’ve had great success as a result."

Debbie L., Director of HR

“It was huge for Board of Pensions (BOP) to start speaking the same language, have a common understanding, be equipped to drive culture change, and change everyone’s thinking. Now, the team is creating something together."

Nick , Assistant Director, Service Desk

"Beyond20’s exam pass guarantee certainly appealed to us, but the key was that Beyond20 could deliver a class where our team could see how ITIL works in practice, apply those principles and processes to what we do every day, and achieve immediate results. They’re very reliable in what they deliver. Whatever we’re going to do, we turn to Beyond20 first."

Sal M., IS Services Manager

"One important factor that makes Beyond20 a great organization is that the instructors work as consultants to organizations both in the private and public sector. The instructors have an excellent command of the material and have real-world experience with designing and implementing these principles. With their background, they can adapt discussion to a particular client and help students understand concepts based on how they fit into their organizations.”

Lucinda F., Manager, IT Field Operations

"The instructor knew his stuff! The materials were well designed and the course was well paced and very appropriate for our group."

Allan C., Project Engagement Manager