Whether guiding principles show up in day-to-day decisions, not just documentation.
Which practices are executed consistently and where results vary across teams.
How governance works in practice, including where decisions and ownership are clear.
Whether roles and responsibilities are clearly owned and reinforced across teams.
Where value moves smoothly from demand to delivery, and where it slows down.
How continual improvement is built into the operating rhythm and sustained over time.
Best for organizations seeking a holistic view of their IT ecosystem and how its components work together.
This is the most extensive assessment option. Our Advisors assess all five elements of your Service Value System, along with seven or more ITIL practices of your choice.
What you receive:
Best for organizations focused on improving governance, management approach, and overall operating maturity.
This option evaluates:
If practices are included, continual improvement is always assessed.
What you receive:
Best for teams targeting improvement in specific ITIL practices.
This assessment is highly focused and flexible. You can assess one practice or all 34 ITIL 4 practices, without evaluating SVS maturity.
What you receive:
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Why Work With Us?
No. The ITIL Maturity Model can be used at any point in your ITSM journey. Organizations still operating within ITIL v3 commonly use it to establish a baseline and plan a practical path forward.
No. Official ITIL maturity assessments must be delivered by a certified Axelos Consulting Partner.
No. Depending on the assessment type, you can include as few as one practice or as many as all 34.
Maturity evaluates the broader operating model (the Service Value System). Capability evaluates how well specific practices are performed.
Depending on the assessment type, you receive detailed reporting on maturity and/or capability levels, plus a clear view of improvement opportunities. Comprehensive assessments also include an official ITIL 4 Maturity Level Certification (valid for one year).
Timing depends on scope and availability of stakeholders. A capability assessment focused on one or two practices can move quickly, while a comprehensive assessment covering SVS and multiple practices will take longer. During scoping, we’ll confirm the expected timeline and working sessions.
The ITIL Maturity Model focuses on capability and ways of working, not technology configuration. That said, tooling often supports or constrains process execution, so it may come up as part of evidence collection and workshops.
