Changing Work Life.
A ServiceNow Elite Partner focused on accelerating time to value on the NOW platform.
A ServiceNow Elite Partner
FOCUSED ON TRANSFORMATIVE SOLUTIONS
Customer Success Story:
Global Transportation Leader
Global Transportation Leader
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ITIL Maturity Assessment
After completing an ITIL 4 Comprehensive Maturity Assessment, we provided our client with an objective, holistic view of their IT ecosystem's current state. Through this extensive assessment, Beyond20 identified gaps in the Service Configuration Management Practice (SCM) and CMDB that impacted multiple practices. The resulting recommendations helped improve core practices, including SCM, Change Enablement, Incident Management, Problem Management and Capacity Management. We also provided a prioritized roadmap to increase automation within Incident Management.
Customer Success Story:
Higher Education
Higher Education
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ServiceNow SPM Implementation
Facing the challenge of juggling requests and project demands with basic tools and patchy processes, this university partnered with Beyond20 to implement ServiceNow Service Portfolio Management (SPM). Their goal? To make the whole process from demand to project dramatically smoother, make data-driven decisions, beef up security and compliance, and get the most out of their resources. Beyond20 rapidly deployed SPM, coached the university on best practices, and boosted visibility and efficiency with custom workflows and dashboards. The result? A university empowered to manage projects and demands much more effectively.
Customer Success Story:
Global Retail Company
Global Retail Company
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Cherwell to ServiceNow Migration
We worked with the country’s largest marketer of children and baby clothing to replace Cherwell ITSM with a ServiceNow solution that would function across the enterprise and provide stability in both corporate and retail environments. Despite a condensed timeline (we got them live in less than EIGHT WEEKS), we facilitated a soft transition by leveraging incremental releases into Production. This solution allowed the company to undergo a seamless transition and avoid negative business impacts, while enabling continuous improvement, process efficiencies via automation, and in-depth reporting capabilities.
Customer Success Story:
Global Shipping & Logistics
Global Shipping & Logistics
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ServiceNow ITSM Implementation
This global shipping & logistics giant was experiencing costly outages with their legacy ITSM tool. We partnered with them to replace that tool with ServiceNow. We used our proprietary data migration toolset to rapidly move all of their records into ServiceNow - keeping relationships between key records intact - in a matter of hours (a task what would have taken them weeks to do on their own). We were able to generate significant cost savings, create a new, modern cloud-based system of record for Change and Problem records, and create a solid CMDB foundation to support incident and major incident processes.
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