Confirm the outcomes AI should support, who owns them, and how decisions will be made as priorities evolve.
Assess whether your data is reliable, defined consistently, and accessible where AI needs it, including ownership and integration gaps.
Review whether your current architecture and platform configuration can support AI capabilities without introducing new complexity.
Identify the enablement and role changes required for AI to be used confidently in day-to-day work, not just explored.
Evaluate the policies, access controls, and accountability needed to keep AI secure, compliant, and consistent as usage expands.
A scorecard of readiness across strategy, data, platform, people, and governance, with strengths, gaps, and implications for expansion.
A ranked, sequenced roadmap of initiatives with dependencies and recommended next steps so teams know what to tackle first and how the work fits together.
A brief outlining key risks, controls, and policy recommendations, including guardrails for access, data handling, and oversight as usage expands.
A role-based enablement plan with training and reinforcement guidance so AI capabilities are used consistently in real workflows.
Clients choose Beyond20 because we take a practical, outcome-focused approach to engagements. That means fewer assumptions, less over-engineering, and solutions built to actually run day-to-day operations — not just look good in a demo.
No. The assessment applies to a wide range of AI initiatives. We often support ServiceNow-led programs, but the approach holds up across platforms because it focuses on the fundamentals that make AI usable, governed, and scalable.
Yes. We help you narrow to a shortlist of high-value use cases that fit your current readiness and priorities, then map what needs to be true to implement them successfully. You’ll leave with recommended starting points and the sequencing to expand from there.
No. Most organizations start with gaps in definitions, ownership, and quality. The assessment is designed to show what’s usable today, what needs to be improved first, and where targeted cleanup will have the biggest impact, so you can move forward without overcorrecting.
A small set of leaders and SMEs who can speak to outcomes, data, platform, and governance. Typically that includes executive/IT leadership, platform and delivery leads, data owners, and security/risk stakeholders. We’ll help you confirm the right participants during planning so interviews stay focused and productive.
We walk through the findings with your stakeholders, confirm priorities, and align on the roadmap. From there, you can execute with your internal team, engage Beyond20 to support implementation and enablement, or use a hybrid approach. The goal is to leave you with clear next steps, ownership, and a plan your organization can follow.
