SERVICENOW FOR THE FEDERAL GOVERNMENT

Mission-Focused Delivery Built for the Federal Environment

Federal agencies operate in complex, highly regulated environments where every system, workflow, and decision supports the larger mission. Reliability, accountability, and visibility are essential for the foundation of federal service delivery.

Beyond20 partners with federal organizations to implement and optimize ServiceNow in ways that strengthen mission execution, improve how work gets done, and support long-term modernization goals. 

Where Federal Government Operations Break Down

Federal agencies are under pressure to deliver responsive service while meeting strict security, compliance, and reporting requirements. When work moves across programs, contractors, and legacy systems, it becomes harder to route requests cleanly, track decisions, and keep service consistent.

Cross-Agency Coordination

Work often spans bureaus, shared services, and contractors, but requests still get routed through disconnected systems, manual handoffs, and email.

Audit-Ready Workflows

Approvals, documentation, and evidence gathering are part of the job, but when records live across inboxes, spreadsheets, and shared drives, oversight becomes harder and slower.

Modernization Without Disruption

Agencies have to improve service without interrupting mission-critical operations, which often leaves teams supporting duplicate processes across old and new environments.

Access, Identity, & Change Control

Access decisions, exceptions, and changes involve multiple stakeholders and strict controls, so delays build quickly when workflows are not clearly defined and tracked.

How Beyond20 Supports Federal Agencies

Beyond20 works directly with federal teams to help bring order and clarity to complex, mission-critical operations. Using ServiceNow as a single, unified platform, we help agencies improve how work flows across programs and offices while still meeting the governance and compliance requirements federal environments demand.
Capture requests, cases, and incidents through secure self-service and centralized intake
Route work automatically across programs, IT, contractors, and partner agencies
Embed approvals, service levels, and compliance requirements directly into workflows
Provide real-time visibility into workload, performance, and risk

What This Looks Like in Practice

Accountability and speed shouldn’t compete. When the work is captured in one place, routed through the right approvals, and tracked end to end, teams can move with confidence and leaders get the oversight they need.

Here’s how it comes together with ServiceNow.

Issues surface through compliant channels

ServiceNow gives teams standardized intake paths that align with agency policies. Whether it’s a service request, system issue, or operational task, work enters the system in a consistent, auditable way, with the right context captured up front.

Beyond20 helps define the catalog and intake structure, including required fields, categorization, and policy-driven guardrails. We also connect intake to your existing authentication and governance patterns so requests land with the right service context, approvals, and data needed to move without rework.

Work reaches the right team faster

Once requests are submitted, ServiceNow routes them based on category, urgency, organization, and approval requirements. Ownership is clear, handoffs follow defined workflows, and routine steps can be automated to reduce delays.

Beyond20 designs the routing rules, assignment groups, and workflow steps so work moves predictably across programs and shared services. Where it makes sense, we automate common fulfillment tasks and approvals using ServiceNow workflows and integrations, so teams spend less time coordinating and more time completing the work.

Approvals and updates stay connected

ServiceNow keeps work coordinated as it moves across programs, shared services, and approval layers. Teams collaborate in one place, decisions are documented, and stakeholders can track progress without chasing emails or versioned documents.

Beyond20 helps build the end-to-end workflow, including dependencies, approval gates, and documented decision points. The result is a single record that ties tasks, comments, and outcomes together, giving teams an easier way to collaborate while preserving the oversight and traceability leaders need.

Oversight with real-time visibility

ServiceNow provides reporting and dashboards that show volume, turnaround time, bottlenecks, and compliance status across teams. Leaders can spot patterns early and focus improvements where they will have the biggest impact.

Beyond20 helps define the metrics that matter (SLAs, backlog aging, cycle time, reassignments, exception rates) and builds dashboards that make those signals visible. That makes it easier to prioritize fixes, justify process changes, and show measurable progress without adding a new reporting burden to already-stretched teams.

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A Few of Our Federal Clients

DOJ logo
mitre logo
Department of Veterans Affairs

Federal Contract Vehicles

The fastest, easiest ways to work with us.

UEI: MLYGWA4C1RB8
DUNS: 006078659
CAGE Code: 5ADL9

NAICS Codes: 541511, 541512, 541519, 541614, 611420, and 611430

FSC Codes: 6910, 7435

PSC Codes: AD26, AE20, AE26, AF15, AF16, R407, R408, R419, U008, and U009

Business Size: Small

Shipping Point: FOB Destination

Terms: Net 30 on approved credit

Please address purchase and remittance orders to: 
Beyond20
60 E Rio Salado Drive
Ste. 900
Tempe, AZ  85281

Main: 866-856-3117
Fax: 202-905-0326

SBA 8(a) Certification logo

We’re certified by the Small Business Administration as a participant in the 8(a) Business Development Program. Our certification was established June 10, 2016 and will expire June 10, 2026.

We are an 8(a) Woman-Owned, Minority-Owned Small Disadvantaged Business, as certified by the Small Business Administration (SBA).

As an 8(a) participant, agencies can award Beyond20 sole-source contracts up to $4 million. With a streamlined acquisition process Beyond20 can help agencies work towards their 8(a) small business goals.

Businesses interested in working with Beyond20, as a prime or as a sub, can reach out to our Washington, DC office.

Beyond20 is a SBA Women-Owned Small Business (WOSB) certified via WBENC.

WBENC is an approved third-party certifier for the SBA’s Women Owned Small Business (WOSB) Federal Contracting program. More information can be found here.

GSA Contract Holder logo

Contract GS-35F-137AA

We offer the GSA Schedule as a contract vehicle for all our government customers. The E-Government Act of 2002 allows all state and local government agencies to make IT purchases off of the GSA Schedule.

Term: January 1, 2013 – December 31, 2027

Through our GSA Schedule 70 contract we are able to offer software solutions, professional services, and training courses.

We provide software and professional services under the following SINs:
132-32 – Term Software Licenses
132-33 – Perpetual Software Licenses
132-34 – Maintenance of Software as a Service
132-50 – Training Courses
132-51 – Information Technology Professional Services

For training, in addition to ITIL certification training, the contract allows access to Project Management Training, Certified ScrumMaster (CSM) training, Certified Scrum Product Owner (CSPO) Training, ISO/IEC 20000 Training, and Project Management Simulations.

GSA Pricelist

8(a) STARS III logo

Contract 47QTCB22D0091

The best-in-class 8(a) STARS III GWAC is a small business set-aside contract that provides flexible access to customized IT solutions from a large, diverse pool of 8(a) industry partners.

The 8(a) STARS III GWAC:

  • Expands capabilities for emerging technologies,
  • Supports both outside of the continental United States (OCONUS) and CONUS requirements,
  • Features limited protestability up to $10M, and
  • Offers expert guidance from the GSA team, including free scope review services and market research

Stars III Program Manager:

 

SeaPort-NxG logo

Contract N00178-21-R-7000

The SeaPort NxG Contract provides for engineering and program management services that span the entire spectrum of mission areas and technical capabilities supported by the Department of the Navy (DON).

In response to Task Orders issued under this contract by the Naval Sea Systems Command, Naval Information Warfare Systems Command, Naval Supply Systems Command, Military Sealift Command, Naval Facilities Systems Command, Office of Naval Research, Naval Air Systems Command, Strategic Systems Programs, or the United States Marine Corps, Beyond20 provides support that potentially spans the entire spectrum of mission areas and technical capabilities supported by the Department of the Navy (DON) ordering activities.

Services within the two categories (engineering and program management) and 23 functional areas may be performed under this contract for new and existing product areas, programs, or missions which are assigned to these activities during the life of the contract.

 

PEO EIS logo

Contract Prime N00039-18-A-0003

The PEO EIS Navy Commercial Cloud Services contract was awarded on General Services Administration Schedule 70 as a Blanket Purchase Agreement (BPA) to provide access to the BPA holder’s team of Department of the Navy (DON) approved Commercial Cloud Service Providers (CCSP) and their services.

The BPA aligns to the Department of Defense Cloud Strategy that supports a multi-vendor, multi-cloud ecosystem, offering Navy customers ‘Fit-for-Purpose’ options that will meet their specialized requirements. Under its Cloud-First policy, this enterprise cloud agreement will allow the Navy to more quickly access commercial cloud solutions. The vehicle is open to all Navy designated cloud brokers.

This BPA includes a one-year base ordering period and four one-year optional ordering periods.  The BPA contains firm-fixed-price, time and materials, and labor hour contract line item numbers.

This BPA was issued against CSRA LLP’s, a General Dynamics Information Technology Company, General Services Administration (GSA) Schedule 70 contract (GS-35F-393CA), as well as CSRA’s teaming partners’ schedules.
CSRA responded to the request for quotation as a contractor teaming arrangement. CRSA’s team members include Beyond20 (GS-35F-137AA); Carahsoft (GS-35F-0119Y); and Minburn Technology Group LLC (GS-35F-309AA).

This BPA was competitively procured with quotations solicited via GSA’s eBUY Portal from all GSA Schedule 70 holders whose schedule contracts include the relevant special item numbers as specified in the performance work statement. The government received four quotations in response to the solicitation.  The Space and Naval Warfare Systems Command, San Diego, California, is the contracting activity  (N00039-18-A-0003).

SITE III logo

Contract Prime HHM402-21-D-0105

Beyond20 is included in the Defense Intelligence Agency’s Solutions for the Information Technology Enterprise III (SITE III) contract vehicle. SITE III provides strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the agency’s infrastructure, systems, and applications.

Pennsylvania COSTARS logo

Contract #897345

Pennsylvania COSTARS is a contract authorized by the Pennsylvania Department of General Services.

We are certified as a small business with the State of Pennsylvania and hold a COSTARS contract for Information Technology software, consulting, and training services under “ITQ 4400004480-Master IT Services” (supplier number #402667).

More information can be found here.

MHEC logo

Contract MHEC MC01-S03

Beyond20 is a contract supplier for the Massachusetts Higher Education Consortium, a purchasing group that includes public and private colleges and universities, municipalities, and government agencies across New England.

We are able to sell IT Project, Business, and Technical Services to participating members.

Mississippi DITS logo

Contract #8943543

We’re a valid vendor on General RFP 3850 (Information Systems Consulting Services) with the Mississippi Department of Information Technology Services that covers consulting and training services.

Mississippi state entities seeking IT training or consulting services can leverage this contract to obtain them.

More information can be found here.

Knowledge Services logo

Contract ADSPO17-174599

We’re included in the State of Arizona IT MSP Program (SOW/Project Vendors) via Knowledge Services.

Knowledge Services was awarded a contract with the State of Arizona to serve as the managed service provider (MSP) for IT professional services through a vendor management system (VMS). This contract is utilized by a variety of cooperatives such as quasi-agencies, cities/municipalities, and universities and can be configured accordingly depending on the needs of each cooperative.

Knowledge Services logo

Contract 42686

Beyond20 is included in the Mississippi Master Consulting Services Agreement with Knowledge Services.

The State of Mississippi entered into a master consulting services agreement with Knowledge Services as the managed service provider (MSP) utilizing a vendor management system (VMS) to supply all contingent IT labor and milestone/deliverable-based projects under $1 million for the state.

Contract SP4701-15-R-0030

Beyond20 was included in the J6 Enterprise Technology Services (JETS) contract to support technology service requirements across the Defense Logistics Agency (DLA).

JETS contractors provide the full range of IT services, technical and management expertise that support applications, software, hardware, infrastructure, and systems across the DLA IT Enterprise. Also support administrative program management support for IT program offices.

Beyond20 was exceptional in providing ServiceNow options that would fit our needs. The work your team performed will without a doubt impact our future performance, equipment upgrades, and project planning.
Project Manager @ Cabinet-Level Federal Agency
TK
RUSSEL THORNTON
UX Designer
At ultrices mi tempus imperdiet nulla malesuada. Turpis egestas sed tempus urna et pharetra pharetra massa della massa.
MILTON LOPEZ
Back-End Developer

ServiceNow at the Speed of the Mission

ServiceNow helps federal teams move work forward with clear ownership, approvals, and a trusted system of record. Beyond20 helps you implement it in a way that holds up in the real world.

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