ServiceNow San Diego, as with every version release, includes quite a few enhancements and new product features. Most notable is the Next Experience UI, a fresh, new user interface that provides users with a modern look and feel – and effortless navigation. Here’s a quick overview of this exciting update.
Overall Design Look and Feel
One of the most noticeable updates to look and feel in the Next Experience UI, depicted in the screenshot below, is the removal of the application navigator as a pane on the left-hand side of the screen, which took up valuable real estate. This has been updated to act more like a menu item located at the top of the screen. You can manually pin it to the left-hand side if you prefer it there, but by default it hides away as a drop-down menu.
ServiceNow Next Experience UI: Look and Feel
List View Appearance
Three simple but impactful changes stand out with respect to the new list view in the Next Experience UI: the font, link display and identification, and visual call-outs of priority level.
Before briefly diving into these, let’s compare screenshots of the legacy UI vs. Next Experience UI.
ServiceNow List View – Legacy
ServiceNow List View – Next Experience UI
The Font
Larger and cleaner, the list view font is easier to read than ever before. This may seem insignificant, but as any UI designer will tell you, it can make a world of difference for busy analysts who need to quickly scan the incidents. This update will likely save your analysts a lot of time and trouble as they make their way through the list.
Link Display
Similar to the enhancements realized with the new font, hyperlinks in the list view that point users to additional information related to the incident are much cleaner and easier to identify in the Next Experience UI.
There’s nothing new here in terms of behavior, but analysts can now more plainly see where they’re sent when they click links in the “Caller” or “Assigned to” columns. We may or may not have had some clients in the past who have accidentally deleted/resolved user and company records because they thought they were on the incident record. No longer (hopefully)!
Priority Color
The final item in list view I’d like to point out is the change in out-of-the-box priority color. Specifically, critical incidents are now coded in red to help agents quickly identify what needs to be worked on first. Again, a simple yet impactful change for busy analysts.
While not a required update (it must be enabled through a system property) the Next Experience UI is one I would highly recommend. Even the more subtle updates have proven to make a positive difference for our clients who have given it a go. Here’s hoping the same will be true for your organization.
For more information on this update, including technical information, please visit ServiceNow’s documentation.