Introduced as part of the March 2023 Utah release and situated within the ServiceNow HR Service Delivery (HRSD) module, Employee Center and Employee Center Pro are powerful tools for transforming the employee experience within an organization. They offer a single, unified portal for multi-department service delivery, enabling the creation of seamless employee experiences that bridge departmental silos and translate employee-facing needs to back-end support. In this article, we’ll explore the out-of-the-box capabilities of the Employee Center and provide insights into its potential to enhance the employee experience
Employee Center Key Features and Benefits
ServiceNow’s Employee Center provides several key features and benefits for organizations looking to improve their employee experience including but not limited to organizational taxonomy, improved employee portals and an upgraded user experience.
Organizational Taxonomy
The ServiceNow Employee Center offers strategies for building an organizational taxonomy that bridges departments and translates employee-facing needs to back-end support. This organizational taxonomy plays a crucial role in transforming the employee experience by categorizing information based on employees’ roles and responsibilities within the organization. By tailoring information according to specific roles, the employee portal ensures that employees find content and resources directly relevant to their job, regardless of their location or position within the organization
The taxonomy determines the navigation menus and subpages of the Employee Service Centre, unifying multiple service portals into one place for users to get help, request services, and find information. It allows organizations to accurately and efficiently answer employee questions about seeking manager approval before submitting a request, the types of supported devices, and the involvement of IT and the security team.
By implementing a well-structured and intuitive taxonomy, organizations can streamline the employee experience, enhance employee engagement, and empower employees to find relevant content and resources, ultimately contributing to the optimization of internal operations and the boost of employee productivity.
Employee Portals and User Experience
The ServiceNow Employee Center provides best practices for developing employee portals and their connection to the user experience, allowing organizations to create intuitive and user-friendly interfaces for their employees. This specialized portal is designed to enhance the employee experience by providing a centralized platform for accessing HR-related services. It offers pre-built content and templates tailored for HR-related tasks, such as benefits enrollment, time-off requests, and employee directory searches.
The Employee Center is centered around HR service delivery, making it easier for employees to manage their HR-related tasks and access information. It is designed exclusively for internal employees and is intended to improve their HR experience. The portal provides a best-practice-based experience with pre-loaded widgets organized coherently across the portal, allowing organizations to create intuitive and user-friendly interfaces for their employees. Additionally, the Employee Center allows for extensive customization to create a unified, intuitive, and effective service portal experience, ultimately enhancing employee engagement and productivity.
What are the differences between Employee Center and Employee Center Pro?
The ServiceNow Employee Center and Employee Center Pro offer different capabilities, allowing organizations to choose the features that best suit their needs. Here are the key differences between the two:
ServiceNow Employee Center
- Provides a consolidated portal for various employee services, such as HR, IT, and facilities.
- Built on the Service Portal Tech Stack, offering over 200 widgets available with Service Portal.
- Allows employees to request items/services, create and post employee-facing articles, and access ServiceNow’s Live Agent and Virtual Agent.
ServiceNow Employee Center Pro
- An upgraded version of the Employee Center platform with additional features and capabilities.
- Designed for large organizations that need more advanced HR solutions.
- Includes advanced reporting capabilities, ML-driven personalization, campaigns, and more.
- Offers powerful tools and features for managing employees, such as improved employee data management and enhanced employee experience.
In summary, Employee Center Pro is tailored for large organizations requiring advanced HR solutions, offering additional features such as advanced reporting, ML-driven personalization, and enhanced employee experience, while the Employee Center is a more general solution for organizations seeking a consolidated portal for employee services.
Importance in Today’s Workplace
Delivering a best-in-class employee experience is more important than ever, particularly with the rise of remote working and flexible work. ServiceNow’s automation of complex processes across the enterprise supports various employee journeys, such as return to work, onboarding, and transfers, which require multiple actions by various departments. The Employee Center plays a crucial role in transforming the employee experience by providing a centralized platform for various employee journeys, such as return to work, onboarding, and transfers. This is particularly important in today’s workplace, given the increasing prevalence of remote working and flexible work arrangements. ServiceNow’s automation of complex processes across the enterprise supports these employee journeys, streamlining the multiple actions required by various departments. By delivering a best-in-class employee experience, ServiceNow helps organizations adapt to the changing nature of work and better support their workforce.
ServiceNow’s Employee Center and its Pro version are designed to address the evolving needs of the modern workforce, offering centralized, dynamic, and personalized experiences to support various employee journeys and ultimately improve the overall employee experience.
ServiceNow Employee Center is a comprehensive solution for organizations seeking to enhance their employee experience. By leveraging its capabilities, organizations can create a seamless and intuitive experience for their employees, ultimately leading to improved engagement, productivity, and business success.